So glad you're here!

Let's get your questions answered.

 
 
 
 
 
What do you need to get started?
All you need is a cell phone. If you're an investor. Have your business owner text the word "TRUSTe" to 1-855-TRUSTe1(1-855-878-7831) and follow the steps. Within 60 seconds, the business owner should have access to link your loan from their bank account to you. The business owner will need your cell phone number. You receive a text message to confirm. Within 30 seconds, you'll be able to monitor your investment.  
Can I invest directly through TRUSTe?
No, TRUSTe is not currently an investment platform. Truste allows you can monitor the bank account income & expense summaries for you investments.
What is the minimum?
One dollar is the minimum transaction amount that a borrower can link from their bank account.
Is this an investment platform?
No, TRUSTe is not an investment platform. Similar to accounting software, it monitors bank transactions. 
How are the P&L reports calculated?
The P&L reports that are sent via text message, by adding up the sums of the incoming and outgoing transactions of the linked bank accounts. 
 
 
 
 
 
 
 
 
Why do I need to log in?
There is no online portal to log into. Everything interfacing with the business owner and investor is done with your Android or iPhone text messaging app.
What information do I need to log in?
We don't use traditional methods of logging in. All you need is a cell phone number and we'll do everything else.
Can I login through the web and mobile (cell phone)?
There is no logging in required when using TRUSTe. If you need help with anything text "Help" to 1-855-TRUSTe1 and we will assist you. 
How do I delete my account?
Text "Help" to 1-855-TRUSTe1 and we will assist you in deleting your account.  All tiered fees will stop immediately upon us deactivating your account. Please give a grace period of 48hrs for all account changes.
Can an investor be removed?
Yes. You can remove an investor at any time in your account. Please note that the investor will be notified that their access has been removed from one or more features. Text "Help" to 1-855-TRUSTe1 and we will assist you in removing an investor. Please give a grace period of 48hrs for all account changes.
How do I limit or give access to an investors?
Please note that the investor will be notified that their access has been removed from one or more features. Text "Help" to 1-855-TRUSTe1 and we will assist you in limiting investor access your account. Please give a grace period of 48hrs for all account changes.
Where can I request additional access as an investor?
As an investor, please contact your borrower directly to request access to any specific feature or Text "Help" to 1-855-TRUSTe1 and we will assist you.
Yes. Text "Help" to 1-855-TRUSTe1 and we will assist you in changing your accounts phone number. Please give a grace period of 48hrs for all account changes.
 
 
 
How much is TRUSTe?
TRUSTe has four rolling tiers. The pricing is based upon the collective of investments deposited into the borrowers bank account. As additional investment funds enter the account, they are added together as a sum for each investor, separately. As the total grows for each investor, in perpetuity, the borrowers account advances into higher tiers. The borrower is charged on a rolling month. Started from the day the borrower's bank account investment equals the below totals.
Investment totals with a sum of: (Remember each investor is counted separately, even if in the borrowers same bank account)
(Business Owner Only Access  = $4/month)
$1 - $2k = Free,
$2k - 100k = $19/month
$100K - $1M = $59/month
$1M = $99/month
How often are payments withdrawn?
Payment are withdrawn once per month on the 1st. The total withdrawn is a sum total of all  investments, charged separately for each investor and the price tier their investment fall.
What determines a charge?
The total withdrawn is a sum total of all the business owners investments, charged separately for each investor and the price tier their investment fall.
 
 
Which bank accounts can I use?
You can attach Square any bank account supported by Teller.
How do I remove a bank account?
Text "Help" to 1-855-TRUSTe1 and we will assist you in changing your bank accounts. Please give a grace period of 48hrs for all account changes.